Connecting Communities newsletter

Caroline — Wed, 01 May 2013 09:48:29 +0000

View the 2nd edition of the Connecting Communities newsletter

Home Contents insurance – Facts about buildings insurance

Caroline — Thu, 11 Apr 2013 16:14:44 +0000

Dudley Council provides buildings insurance for council housing properties
Dudley Council does not insure your contents such as furniture, belongings or decorations against theft, fire, vandalism and burst pipes
Make sure you have contents insurance only
You can get an application form for Dudley Council’s contents insurance scheme by calling 01384 812345, or by clicking here (second page).

If you are a tenant and paying for buildings insurance please let us know on 01384 815051

Welfare Reforms

Caroline — Thu, 11 Apr 2013 16:10:44 +0000

Here is an article on Welfare Reforms from the latest DFTRA newsletter.

Housing support advice sessions

Caroline — Thu, 11 Apr 2013 16:00:19 +0000

If you are a Dudley Borough resident who needs advice on many issues, ranging from finances, welfare benefits, mental heath and leisure (plus many more) then you may be interested in the Housing support advice sessions that are available. You can see the full article here.

Housing benefit – changes to the welfare benefits system

Caroline — Tue, 18 Dec 2012 13:29:02 +0000

Here is some information on the Dudley Council Website that you may find useful regarding the changes to the welfare benefits system.

DFTRA Awards Night

Caroline — Mon, 17 Dec 2012 14:51:10 +0000

We have been receiving lots of great feedback from our Awards Night, here are some examples.

Please check back for photos soon!

Satisfaction Survey Report

Caroline — Thu, 13 Dec 2012 11:58:11 +0000

As a result of changes earlier on this year, the board met and felt that a survey needed to be done to find out whether the organisation was providing the services and information that our members required what we could do to improve our service to them.

Following this, a survey was carried out on behalf of Dudley Federation by Tracey Smith, Quality Development officer for DMBC. The findings of this survey are now with us and we will be presenting a report to our members at the next General Meeting on Thursday 31st January 2013.

Examples of the suggestions made include more feedback, more information and to continue the transparency that has been shown in the last few months. In order to be transparent, we will also be presenting the findings of the Audit which began in May and was completed in July 2012, and how we have and will be implementing the changes suggested in the report.

Repairs Management Centre Christmas Opening Times

Caroline — Tue, 11 Dec 2012 12:40:27 +0000

Opening times for the Repairs Management Centre over the Christmas period are as follows:

Open as normal on Christmas Eve (8am to 8pm)

Closed on Tuesday 25th, Wednesday 26th and Thursday 27th and again on Tuesday 1st Jan 2013

Dudley Council Customer Satisfaction Survey

Caroline — Mon, 28 May 2012 11:21:10 +0000

If you wish to give feedback regarding repairs or improvement work that you have recently received from Dudley Council, you can now complete their short customer satisfaction online survey to provide your valued feedback and make any suggestions.

This information helps Dudley Council to improve the service and understand their customers needs. They also welcome any suggestions you may have on how they can improve, or additional services you may require in the future.

Free Housing Alerts

Caroline — Mon, 28 May 2012 11:07:57 +0000

Do you own a mobile phone? Do you want to know what’s happening in your area? If the answer is yes to both of these questions then why not sign up to this exciting new service which is being offered by Dudley Council.