Social Housing Complaints Campaign – Make Things Right

The ‘Make Things Right’ campaign encourages residents to complain to their landlord before escalating to the Housing Ombudsman.

The campaign will run across England until the end of April and will give tenants key information about their rights, the responsibilities of their landlord, and give step by step advice about how to make a complaint via the bespoke website gov.uk/socialhousingcomplaints.

This follows decisive action to protect tenants in social housing, including time limits for landlords to investigate and fix damp and mould under Awaab’s Law and mandatory qualifications for social housing managers to make sure social housing tenants receive a quality service.

Behind this campaign, new laws are being brought in to protect social housing residents through the Charter for Social Housing Residents (Social Housing White Paper) and the Social Housing Regulation Bill.

The Charter says every resident should expect to: ​

• Be safe in their home​

• Know how their landlord is performing​

• Have their complaints dealt with promptly and fairly​

• Be treated with respect​, backed by a strong consumer regulator for tenants

• Have their voice heard by their landlord​

• Have a good quality home and neighbourhood to live in​

• Be supported to take their first step to ownership